Shipping Times & FAQ's
How much is shipping?
How long does it take for an order to arrive?
- Shipping is always free for orders above $50. We charge a Standard Shipping Fee of $4.95 for orders under $50.
Can I have a tracking number?
- Most orders will arrive in about 2-4 weeks.
- All orders will be tracked all the way.
- USA : 7-15 days
- Other worldwide countries will vary between 15-30 days
- This depends on the product you ordered, as well as where you live. Because we ship all over the world, factors such as delayed logistics and customs clearings may have an impact on the delivery time. As we are not the shipping provider we cannot give an exact delivery date but rest assured, we offer a 100% satisfaction guarantee and got you covered if your package becomes lost in transit. If a package has not been delivered in 60 days from being shipped it will then be deemed as lost in transit. Please contact us then and we will quickly re-send your package free of charge.
I ordered 2+ items, but only received one... where's my order?
- Most of our products are delivered using a tracking code. Some smaller items are not available with tracking #s. Those smaller items will be given a semi tracking # that will stop updating once it leaves our Customs and is shipped internationally. Regardless of whether a tracking code is available for your specific order, we do offer a 100% satisfaction guarantee on all orders. That means no risk. We have you completely covered.
Why have I not received any order confirmation details?
- When you order multiple items at a time, they may be shipped separately as to keep the total perceived value of the order low, thus avoiding any extra duty or sales taxes added by your local Customs. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way!
What is your refund policy?
- Most times this is because our customers have accidentally entered their email in wrong. Throughout the process, we send out multiple emails, including an order confirmation and a shipping notice. If you believe you may have entered your email wrong please contact us at firstname.lastname@example.org and we will fix it for you. (Please note: It's possible that our email response to you could end up in your spam folder. Please be sure to check if you're expecting a reply from us.)
Can I cancel my order and ask for a refund?
- We want to provide a risk-free shopping experience. Please refer to our complete refund policy on our website for complete details.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- We do not issue refunds on orders that are undelivered
Can I exchange my product?
- We pride ourselves on our ability to cancel orders on time in relation to the customers' wishes. Please note that we only allow cancellation of orders 24 hours after the order has been made. We are not able to cancel orders that are requested after this time period. If you would like your money refunded, you must send the product back to us once you receive it.
- If you receive a product that is defective or damaged please contact us immediately and we will quickly re-send your item.
How do I contact you?
- If you have any questions that are not on this FAQ page, reach out to us through the "Contact Us" tab above. ***Please note: It's possible that our email response to you could end up in your spam folder. Please be sure to check if you're expecting a reply from us.
The Fjaka Team